Cancellation & Refund Policy

1. Host's Cancellation Policy Governs

Each Host is responsible for setting and communicating their own cancellation and refund policy for their event. This policy must be stated clearly in the event description.

• If a Host states that an event is non-refundable: no refund will be issued for Attendee-initiated cancellations.
• If a Host offers partial or full refunds within certain windows: those terms apply.
• If a Host has not stated any refund policy: the event is considered non-refundable by default.

Tribl is not responsible for refund decisions made by individual Hosts. Any refund disputes between an Attendee and a Host should be directed to the Host in the first instance, or to Tribl support at support@tribl.in if the dispute cannot be resolved.

2. Host-Cancelled Events

• All registered Attendees will receive a full refund of the amount they paid.
• Tribl will notify registered Attendees via email as soon as we are informed of the cancellation.
• Refunds will be processed within 5–7 business days to the original payment method.

3. Host-Initiated Changes to Date, Time, or Venue

• The Host must notify all registered Attendees promptly and clearly.
• Attendees who are not comfortable with the change are entitled to a full refund.
• Attendees must submit their refund request within 48 hours of being notified of the change.
• The Host is responsible for processing these refunds. If a Host does not cooperate, contact Tribl at support@tribl.in and we will intervene.

4. Tribl's Role in Refunds

Tribl processes refunds on behalf of Hosts in the following cases only:

• A Host has cancelled their event.
• A Host has changed event details and an Attendee has requested a refund within the 48-hour window.
• A technical error on the Tribl platform resulted in a duplicate or incorrect charge.

For all other refund situations, Tribl facilitates communication between the Attendee and Host, but the refund decision rests with the Host per their stated policy.

5. Refund Processing

• All refunds are processed to the original payment method (credit/debit card, UPI, net banking, or wallet).
• Standard refund processing time: 5–7 business days after initiation.
• Razorpay payment processing fees may be deducted from refunds where the event was not cancelled by Tribl.

6. How to Request a Refund

Email support@tribl.in with your registration details and the reason for your request. We will acknowledge your request within 1 business day. If eligible under these terms, the refund will be initiated within 2 business days of acknowledgment.

7. Disputes

For unresolved refund disputes, you may also contact Razorpay's grievance team or your card-issuing bank to initiate a chargeback process.